Terms & Conditions

Overview

This website is operated by Mr Woof. Throughout the site, the terms “we”, “us” and “our” refer to Mr Woof. Mr Woof offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions.

Online Store Terms

By agreeing to these Terms & Conditions, you confirm that:

  • You are at least the age of majority in your province or state
  • You will not use our products for any illegal or unauthorized purpose
  • You will not violate any laws in your jurisdiction

We reserve the right to refuse service to anyone at any time for any reason.

Products & Services

We strive to ensure all product descriptions and images are accurate. However:

  • Colors may vary slightly depending on your device
  • Product packaging may differ from images
  • Availability may change without notice

We reserve the right to:

  • Modify products at any time
  • Limit quantities
  • Discontinue products without notice

Pricing & Payments

All prices are listed in CAD unless otherwise stated.

We reserve the right to:

  • Change prices without notice
  • Cancel orders if pricing errors occur
  • Refuse or cancel suspicious or fraudulent orders

Payment must be received before order processing.

Shipping & Delivery

We ship across Canada and North America.

Estimated delivery times:

  • Canada: 5–12 business days
  • United States: 7–14 business days

Please note:

  • Shipping times are estimates, not guarantees
  • Delays may occur due to customs or carrier issues
  • Mr Woof is not responsible for delays outside our control

Customers are responsible for providing accurate shipping information.

Returns & Refunds

We offer a 30-Day Happiness Guarantee.

If you're not satisfied with your purchase:

  • Contact us within 30 days of delivery
  • Item must be unused and in original condition
  • Some items may not be eligible for return (e.g., hygiene-related items)

Refunds will be processed after inspection of returned items.

Shipping costs may be non-refundable unless the item is defective.

Damaged or Defective Items

If your item arrives damaged or defective:

Please contact us within 7 days with:

  • Order number
  • Description of issue
  • Photo of product

We will:

  • Replace the item
  • Offer refund
  • Provide store credit

Intellectual Property

All content on this website including:

  • Logos
  • Images
  • Text
  • Branding

is the property of Mr Woof and may not be used without permission.

Limitation of Liability

Mr Woof shall not be liable for:

  • Indirect damages
  • Loss of profits
  • Misuse of products

Customers are responsible for supervising pets when using any product.

Our products are intended for pet use only.

Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

We do not sell or share personal information with third parties except where necessary to fulfill orders.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately upon posting.

Contact Information

Questions about the Terms & Conditions should be sent to:

Mr Woof
Email: info@mrwoof.ca
Website: www.mrwoof.ca