Shipping Policy
Thank you for shopping with Mr Woof.
Processing Time
Orders are typically processed within:
1–3 business days
Orders are not processed on weekends or holidays.
Shipping Times
Estimated delivery times:
- Canada: 5–12 business days
- United States: 7–14 business days
- International: 7–20 business days
Shipping times may vary depending on location.
Shipping Costs
We offer:
- Free shipping on select orders
- Flat rate shipping when applicable
Shipping rates are calculated at checkout.
Tracking
Once your order ships, you will receive:
- Tracking number
- Shipping confirmation email
Please allow 24–48 hours for tracking updates.
Delays
Delays may occur due to:
- Customs
- Carrier delays
- Weather
- High demand
Mr Woof is not responsible for delays outside our control.
Incorrect Address
Customers are responsible for entering correct shipping information.
If an incorrect address is provided, we may not be able to reship.
Lost or Stolen Packages
If your package is lost or stolen:
Contact us and we will work with the carrier to resolve the issue.